We feel your pain, and we're sorry
via Gmail Blog by Gmail Blog on Aug/11/2008
Posted by Todd Jackson, Gmail Product Manager
Many of you had trouble accessing Gmail for a couple of hours this
afternoon, and we're really sorry. The issue was caused by a temporary
outage in our contacts system that was preventing Gmail from loading
properly. Everything should be back to normal by the time you read
this.
We heard loud and clear today how much people care about their Gmail
accounts. We followed all the emails to our support team and user
group, we fielded phone calls from Google Apps customers and friends,
and we saw the many Twitter posts. (We also heard from plenty of
Googlers, who use Gmail for company email.) We never take for granted
the commitment we've made to running an email service that you can
count on.
We've identified the source of this issue and fixed it. In addition,
as with all issues that affect Gmail and our other services, we're
conducting a full review of what went wrong and moving quickly to
update our internal systems and procedures accordingly. We don't
usually post about problems like this on our blog, but we wanted to
make an exception in this case since so many people were impacted. In
general, though, if you spot a problem with your Gmail account, please
visit the Gmail Help Center and user group, where the Gmail Guides are
your fastest source of updates.
Again, we're sorry.
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